Contact Us

Last Updated: October 20, 2026

We're Here to Assist

LORVENIM welcomes questions about our products, online ordering, payment, delivery, and after-sales service.

Whether you are considering a purchase or already have an order in progress, you can contact our customer support team using the information below.

Customer Service

Email Address: service@lorvenim.com

Telephone: +852 68860661

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT

We aim to respond to customer inquiries within 1–2 business days. Responses may take longer during public holidays or periods of unusually high inquiry volume.

Assistance With Existing Orders

To help us review your request efficiently, please provide your order number and the email address associated with the purchase.

Depending on the issue, we may also ask for the product name, delivery details, a description of the concern, or photographs showing a damaged or incorrect item.

Please avoid sending complete payment card numbers or unnecessary sensitive information by email.

Returns and Delivery Concerns

If you need to request a return, please contact us before sending the product back.

Our team will review the request under the Return Policy and provide an appropriate return destination and instructions where the return is approved.

For delivery concerns, please include available tracking details.

Company Information

Legal Company Name: Shantou Xingqingmeng Network Technology Co., Ltd.

Brand: LORVENIM

Registered Business Address:
Unit 02, Room 301, Building 3, No. 53 Honglingjin Road, Jinping District, Shantou, Guangdong, China

Email: service@lorvenim.com

Phone: +852 68860661

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT

LORVENIM is owned and operated by Shantou Xingqingmeng Network Technology Co., Ltd.