Terms of Service

Effective Date: October 20, 2026
Last Updated: October 20, 2026

1. Introduction

These Terms of Service establish the general conditions under which the LORVENIM website and associated shopping services are provided.

LORVENIM is owned and operated by Shantou Xingqingmeng Network Technology Co., Ltd.

By using the website, customers agree to comply with these Terms to the extent permitted by applicable law.

These Terms should be read together with our Privacy Policy, Shipping Policy, Return Policy, and Terms of Purchase.

2. Access to Services

The website is intended for lawful browsing, product information, and purchasing activities.

Users must not interfere with the website's security, technical infrastructure, payment systems, or other customers' ability to use the service.

Unauthorized access, malicious software, fraudulent transactions, and unlawful use of website features are prohibited.

3. Information Accuracy

We aim to present product specifications, images, prices, and descriptions accurately.

Occasional differences or mistakes may arise.

We may correct inaccurate information or update product availability, provided that doing so does not unlawfully remove rights connected with an accepted order.

4. Customer Information

When placing an order, customers are responsible for supplying information that is accurate to the best of their knowledge.

This includes delivery addresses, contact details, and other information reasonably required for fulfillment.

Customers should contact us promptly if they discover an error.

5. Orders and Payment

Submitting an order represents a request to purchase the selected products.

Orders may be subject to payment authorization, inventory availability, and reasonable transaction checks.

We may decline or cancel an order for legitimate reasons, such as unavailable stock, an obvious pricing error, or suspected unauthorized payment.

Where a paid order cannot be fulfilled, any refund due will be processed in accordance with applicable law.

6. Product Prices

Prices are presented through the website and checkout process.

Any applicable shipping charges, taxes, and other disclosed amounts should be reviewed before payment.

Promotional terms may be subject to specific conditions that are communicated with the relevant offer.

7. Shipping and Returns

Order preparation, estimated delivery, shipping charges, and shipment assistance are described in the Shipping Policy.

Eligible product returns, cancellation requests, and refund processing are described in the Return Policy.

These policies form part of the information relevant to a purchase.

8. Intellectual Property

Website text, graphics, brand elements, original photographs, layouts, and other protected materials may be subject to intellectual property rights.

Without applicable authorization or legal permission, users must not reproduce, distribute, modify, or commercially exploit protected content.

9. Third-Party Services

Our website may use independent service providers for payments, fulfillment, shipping, security, or technical functions.

Such providers may operate under their own terms and privacy practices.

Nothing in these Terms removes a responsibility that applicable law places on LORVENIM for a customer transaction.

10. Website Availability

Technical maintenance, security measures, or circumstances beyond reasonable control may affect the operation of the website.

We may update or temporarily restrict features when reasonably necessary.

We do not guarantee uninterrupted availability of every website function.

11. Liability and Consumer Protections

To the extent permitted by law, neither party is responsible for losses outside the scope of liabilities legally attributable to that party.

Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded.

Customers retain all applicable mandatory statutory protections.

12. Governing Law

These Terms are governed by the laws of the People's Republic of China, without excluding any mandatory consumer-protection rules that apply in a customer's country or region and cannot lawfully be waived.

We encourage customers to raise disputes through customer support first so that an appropriate resolution may be explored.

If a dispute cannot be resolved informally, it may be referred to a court or other competent forum as permitted by applicable law.

Nothing in these Terms deprives consumers of mandatory rights relating to jurisdiction or legal remedies.

13. Amendments

These Terms may be revised to reflect operational, legal, or service-related changes.

Updated versions will be published with a revised date.

Changes will not retroactively remove rights already established under an accepted transaction where doing so would be unlawful.

14. Contact Details

Company: Shantou Xingqingmeng Network Technology Co., Ltd.

Brand: LORVENIM

Address: Unit 02, Room 301, Building 3, No. 53 Honglingjin Road, Jinping District, Shantou, Guangdong, China

Email: service@lorvenim.com

Phone: +852 68860661

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT