Return Policy
Return Policy
Effective Date: October 20, 2026
Last Updated: October 20, 2026
1. Our Return Process
LORVENIM provides a return procedure for eligible orders.
This Policy explains the time available to request a return, product-condition requirements, return shipping responsibilities, and how approved refunds are processed.
This Policy is administered by Shantou Xingqingmeng Network Technology Co., Ltd.
2. Return Request Period
Customers may generally request a return within 30 calendar days after delivery.
A request should be submitted within this period unless applicable law grants a longer period or additional rights.
The return period begins when the order is delivered, not when payment is made.
3. Eligibility for Standard Returns
For a return based on personal preference, an eligible item should generally:
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Be unused and in substantially original condition.
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Include original packaging where reasonably possible.
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Include accessories and components supplied with the item.
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Be supported by a valid order record or proof of purchase.
Items that have been significantly altered, damaged through misuse, or returned with missing essential components may not qualify for a preference-based return.
These conditions do not automatically exclude claims concerning defective, damaged, incorrect, or materially misdescribed products.
Any legally applicable rights remain in effect.
4. How to Request a Return
Before sending an item, please email:
Include your order number, the product concerned, the reason for the return, and any relevant photographs.
Our support team will assess the request and provide further instructions.
Please wait for the return destination and shipping guidance before posting the item.
5. Return Destination
The address used for company registration is not necessarily a merchandise-return warehouse.
Approved return requests will receive the appropriate return destination and instructions from customer support.
Do not send products to the registered business address unless our team specifically confirms that it is the correct destination.
6. Return Shipping Costs
For an eligible return made because of personal preference, such as a change of mind or ordering the wrong item, reasonable return shipping costs may be the customer's responsibility, to the extent permitted by applicable law.
Where an item is damaged, defective, incorrect, or materially different from its description, we will review the issue and arrange an appropriate remedy.
If the return is required because of our fulfillment error, we will cover the applicable return cost where required by law.
7. Damaged, Defective, or Incorrect Items
If you discover an issue upon receiving your parcel, please contact us as soon as reasonably possible.
Provide the order number, a description of the problem, and photographs or other evidence where appropriate.
Depending on the circumstances and your legal rights, an available remedy may include repair, replacement, refund, or another appropriate solution.
We will not require a customer to accept store credit as the sole remedy where the law requires a refund or another remedy.
8. Exchanges
A direct product exchange may not be available for every order.
If you would prefer a different item, size, or style, contact customer support to discuss the available options.
Where appropriate, you may return an eligible original item and place a separate order.
9. Refund Processing
When an authorized return is received, we will review the condition of the item and notify the customer of the outcome.
Approved refunds are generally processed within 5–10 business days after receipt and approval of the returned product.
Refunds will normally be sent through the original payment method.
Your bank or payment provider may require additional time to make the refund visible.
Mandatory legal refund deadlines will take precedence where applicable.
10. Order Cancellations
If you wish to cancel an order, contact service@lorvenim.com as soon as possible.
We will attempt to process the request before fulfillment begins.
Once an order has been prepared or shipped, cancellation may no longer be operationally possible, and the applicable return procedure may need to be followed.
This does not limit statutory cancellation rights.
11. Company and Contact Information
Brand: LORVENIM
Legal Company Name: Shantou Xingqingmeng Network Technology Co., Ltd.
Registered Business Address:
Unit 02, Room 301, Building 3, No. 53 Honglingjin Road, Jinping District, Shantou, Guangdong, China
Email: service@lorvenim.com
Phone: +852 68860661
Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT