Shipping Policy

Effective Date: October 20, 2026
Last Updated: October 20, 2026

1. Shipping Information

LORVENIM aims to provide clear information about order preparation, delivery estimates, shipping charges, and the steps customers can take when a delivery issue occurs.

The LORVENIM store is operated by Shantou Xingqingmeng Network Technology Co., Ltd.

2. Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Processing includes payment verification, product preparation, packing, and arranging dispatch.

Business days generally exclude weekends and applicable public holidays.

During promotional events or unusually busy periods, preparation may require additional time.

3. Estimated Delivery

After an order has been dispatched, estimated delivery generally takes 7–15 business days.

These estimates are not guaranteed delivery dates.

Actual arrival times may be affected by the destination, customs procedures, transportation conditions, local carriers, weather, or public holidays.

Processing time and delivery time are separate.

4. Shipping Charges and Free Shipping

LORVENIM offers free standard shipping on orders with a merchandise subtotal of $36 USD or more, including exactly $36 USD.

For orders with a merchandise subtotal below $36 USD, applicable shipping charges will be displayed at checkout before payment is completed.

The qualifying merchandise subtotal is calculated after applicable merchandise discounts and before shipping charges and taxes, unless the checkout expressly states otherwise.

Customers should review the final checkout summary before confirming payment.

5. Supported Delivery Destinations

Available shipping destinations are determined by the delivery options presented at checkout.

Certain products or destinations may be subject to carrier limitations, customs rules, or other delivery restrictions.

If an order cannot be delivered to the requested destination, we will review the situation and contact the customer regarding the available options, including an appropriate refund where required.

6. Shipment Origins

Orders may be fulfilled through business facilities or logistics partners depending on stock location, availability, and delivery destination.

We do not guarantee shipment from a particular country or local warehouse unless the relevant product information explicitly provides that commitment.

7. Shipment Tracking

Where tracking information is available, it will normally be sent to the email address associated with the order after dispatch.

Tracking information may take some time to become visible in the carrier's system.

Customers may use the details provided in the shipping notification to check shipment progress.

8. Delivery Address Information

Customers should provide accurate and complete delivery details at checkout.

If an address correction is needed, contact service@lorvenim.com immediately.

We will make reasonable efforts to assist, but changes may not be possible after the parcel has entered the carrier's network.

Any redelivery or address-correction charge must be assessed according to the circumstances, carrier rules, and applicable law.

9. Shipping Delays

A parcel may be delayed by circumstances beyond the originally estimated transit period.

If an order has not arrived within the estimated period, or tracking information has remained unchanged for an unusual length of time, contact our support team.

Please provide the order number and any available tracking information.

We will review the shipment and assist with the next appropriate steps.

10. Lost or Unreceived Parcels

If a parcel appears lost or the tracking status shows delivery but the customer has not received it, please inform us.

We may review carrier records and relevant delivery information.

We will assess the circumstances and applicable consumer rights before determining a resolution.

A tracking status alone does not automatically prevent a customer from raising a delivery concern.

11. Customs and Import Charges

International deliveries may be subject to duties, import taxes, or customs procedures depending on the destination.

Any applicable allocation of charges should be understood from the relevant checkout disclosures and the shipping arrangement.

Customers should review information provided during checkout and any notices issued by the carrier or customs authority.

12. Contact Information

Brand: LORVENIM

Legal Company: Shantou Xingqingmeng Network Technology Co., Ltd.

Registered Business Address:
Unit 02, Room 301, Building 3, No. 53 Honglingjin Road, Jinping District, Shantou, Guangdong, China

Email: service@lorvenim.com

Telephone: +852 68860661

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT