Frequently Asked Questions

Last Updated: October 20, 2026

Ordering and Payment

How do I order from LORVENIM?

Browse the available products, select the required options, and add your selection to the shopping cart.

Once you are ready, proceed to checkout, review your order details, and complete payment through an available payment method.

How do I know my order was received?

An order confirmation is normally sent to the email address provided during checkout.

Please review the confirmation and contact us if you notice an error.

Which payment methods are accepted?

Accepted payment methods appear at checkout. Available options may vary according to your location and the payment services supported by the store.

Can I change or cancel an order?

Please email service@lorvenim.com as soon as possible.

Changes or cancellations may be possible before fulfillment begins. Once an order has entered processing or shipment, we may no longer be able to modify it.

Any mandatory cancellation rights under applicable law remain unaffected.

Product Questions

Where can I find information about an item?

Each product page provides available descriptions, photographs, specifications, and purchasing options.

If a specific detail is unclear, please contact us before placing the order.

Can product colors appear different in person?

Colors and surface details may look slightly different depending on the lighting, photography, and display settings used.

We aim to represent products accurately and provide useful descriptions.

How should I maintain my purchase?

Please follow any product-specific care instructions.

In general, appropriate cleaning, storage, and handling can help preserve a product's condition.

Avoid using cleaning agents or maintenance methods that are unsuitable for the relevant material.

Shipping

How long does processing take?

Orders are generally prepared within 1–3 business days after payment confirmation.

Processing includes the steps necessary to verify, prepare, and package an order.

When should I expect delivery?

Estimated delivery is generally 7–15 business days after dispatch.

Actual delivery may vary depending on destination, customs procedures, carrier operations, public holidays, and other circumstances.

Do you offer free shipping?

Yes. Standard shipping is free when the merchandise subtotal is $36 USD or more, including exactly $36 USD.

For merchandise subtotals below $36 USD, the applicable shipping charge is displayed during checkout.

How can I track my order?

When your order has been dispatched, available tracking information will be sent to the email address associated with the order.

Tracking updates may not appear immediately after shipment.

What happens if my package is delayed?

Contact service@lorvenim.com and provide your order number.

We will review the available shipment details and assist with the next appropriate steps.

Returns and Refunds

Can I request a return?

Eligible products may generally be returned within 30 calendar days after delivery, subject to our Return Policy and applicable law.

What condition must an item be in?

For a standard preference-based return, the item should generally be unused, in its original condition, and accompanied by its original packaging and accessories where reasonably possible.

Defective, damaged, or incorrect items are reviewed separately.

How do I request a return?

Contact service@lorvenim.com with your order number and the reason for the request.

Please wait for return instructions before shipping the item back.

Who pays return shipping?

For eligible preference-based returns, customers may be responsible for return shipping costs.

Where a product is damaged, defective, or incorrect, we will arrange an appropriate solution in accordance with the Return Policy and applicable law.

How long do refunds take?

Approved refunds are generally processed within 5–10 business days after the returned item has been received and approved.

Your bank or payment provider may need additional time to reflect the refund.

Privacy and Support

How is my personal information used?

Information may be used to process purchases, provide customer service, arrange shipping, protect transactions, and operate the website.

Please review our Privacy Policy for more information.

Who operates LORVENIM?

LORVENIM is owned and operated by Shantou Xingqingmeng Network Technology Co., Ltd.

How can I contact the store?

Email: service@lorvenim.com
Phone: +852 68860661
Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT