Privacy Policy

Effective Date: October 20, 2026
Last Updated: October 20, 2026

1. About This Policy

LORVENIM is an online store operated by Shantou Xingqingmeng Network Technology Co., Ltd.

This Privacy Policy explains how personal information may be collected, used, disclosed, retained, and protected when you browse our website, place an order, contact customer support, or otherwise interact with our services.

In this Policy, “LORVENIM,” “we,” and “our” refer to the store and its operating company, as appropriate.

2. Information We Process

Depending on your interaction with the store, personal information may include:

Contact information: Name, email address, phone number, billing address, and delivery address.

Order information: Products purchased, quantities, order numbers, transaction history, and order status.

Payment-related information: Payment authorization and transaction information processed through available payment providers.

Customer communications: Messages, questions, requests, complaints, and supporting information provided to customer service.

Technical information: IP address, browser characteristics, device information, approximate location, and website interaction data.

Cookie information: Identifiers and preferences associated with cookies, analytics tools, and other website technologies.

We seek to collect and use information for purposes reasonably connected to our services.

3. Purposes of Processing

We may use information to:

• Process orders and arrange payment.

• Organize fulfillment and delivery.

• Provide order confirmations and shipping notifications.

• Answer customer questions and resolve service issues.

• Handle eligible return and refund requests.

• Protect our website and transactions against fraud and misuse.

• Maintain records required for accounting, legal compliance, and dispute resolution.

• Analyze website performance and improve usability.

• Provide marketing communications or advertising where permitted by applicable law.

Where consent is required for a particular activity, we will seek the necessary consent.

4. Legal Bases Where Applicable

Depending on the jurisdiction, the legal basis for processing may include performance of a contract, compliance with a legal obligation, legitimate interests, or consent.

Where processing relies on consent, you may withdraw that consent as permitted by law.

Withdrawal of consent does not necessarily affect processing that lawfully occurred before withdrawal.

5. Payment Services

Payments are completed through the payment options presented during checkout.

Relevant payment providers may process financial and transaction information according to their own policies and security measures.

We do not require customers to send complete payment card credentials to our customer service email.

6. Cookies and Website Technologies

Our website may use cookies and related technologies to operate essential functions, maintain shopping-cart information, remember preferences, measure website activity, and support advertising.

Cookies may fall into categories such as:

Essential Technologies: Required for core website functions and secure transactions.

Analytics Technologies: Used to understand website performance and visitor interactions.

Advertising Technologies: Used, where permitted, to support advertising measurement or personalized promotions.

Where applicable law requires consent before non-essential technologies are used, the required consent must be obtained.

Customers may be able to manage choices through available website privacy controls or browser settings.

7. Information Disclosures

We may disclose relevant information to service providers involved in operating the store, including:

• Website hosting and e-commerce technology providers.

• Payment processing services.

• Fulfillment and delivery partners.

• Customer support systems.

• Fraud prevention and security services.

• Analytics and advertising providers, where applicable.

• Professional advisers or authorities where disclosure is legally required.

Certain disclosures to advertising partners may be classified as a “sale,” “sharing,” or targeted advertising under applicable U.S. state privacy laws, even where personal information is not exchanged directly for money.

Where legally required, an opt-out mechanism will be made available.

8. International Data Handling

Information may be processed in countries other than the country where a customer resides.

Our operating company is registered in China, and service providers may maintain systems or operations in other jurisdictions.

Where required, we will implement legally appropriate measures for international personal data transfers.

9. Retention of Personal Information

We retain information only for periods reasonably necessary for the purposes described in this Policy, subject to applicable legal requirements.

Different categories of information may be retained for different periods.

Order and transaction information may need to be retained for accounting, fraud prevention, contractual, or legal purposes.

Where continued retention is no longer justified, information will be deleted, anonymized, or otherwise handled as required by law.

10. Protecting Information

We use reasonable technical and organizational safeguards designed to reduce the risks of unauthorized access, disclosure, misuse, alteration, or loss.

However, no internet-based system can guarantee absolute security.

Please contact us if you believe your information has been compromised in connection with our services.

11. Your Privacy Rights

Depending on applicable law and your location, you may have the right to:

• Access personal information concerning you.

• Correct inaccurate information.

• Request deletion of eligible information.

• Request a portable copy of certain information.

• Withdraw consent where applicable.

• Object to or restrict certain processing.

• Opt out of certain advertising or data-sharing practices.

• Appeal an eligible privacy-request decision.

We may need reasonable verification before fulfilling a request.

Some information may be retained where a lawful exception or legal obligation applies.

Privacy requests may be submitted to service@lorvenim.com.

12. Children's Information

Our services are not intended for children who cannot lawfully use them without parental or guardian authorization.

If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to address the issue.

13. External Websites

Our website may contain links to independent websites.

Their handling of personal information is governed by their own privacy practices. We encourage customers to review those notices when visiting external services.

14. Policy Updates

This Policy may be revised to reflect changes in technology, business operations, legal requirements, or data-processing practices.

Any revised version will be published with an updated date. Additional notice or consent will be provided where required.

15. Privacy Contact

Operating Company: Shantou Xingqingmeng Network Technology Co., Ltd.

Brand: LORVENIM

Business Address:
Unit 02, Room 301, Building 3, No. 53 Honglingjin Road, Jinping District, Shantou, Guangdong, China

Email: service@lorvenim.com

Telephone: +852 68860661

Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM PDT